Returns and Refunds
Can I get a refund?
Sometimes things aren’t as we expect or things can go wrong. We understand that, which is why we have a refund and returns policy in place. Our policy lasts 14 days, if 14 days have passed since you purchased, then we cannot arrange a refund or exchange for yourself.
To qualify for a return, the item you ordered must be unused and in the same condition as it arrived and within the original packing it came with. (Non-returnable items: Gift cards, Downloadable software products, Custom made products.)
To complete your return, you will need to email firstname.lastname@example.org with your purchase number and a copy of proof of purchase.
Once we receive your return, we will inspect the item and determine if the item qualifies for a refund. We will notify you about our decision via email. If approved, your refund will be processed into your bank account within a certain amount of days.
If you haven’t received a refund yet, first check your bank account, it may take some time before your refund is officially processed. Next contact your bank. There might be some processing time before a refund is completed.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Unfortunately, sale items often cannot be refunded.
Exchanges (if applicable)
If you wish to exchange your item for another item of the same value in the store, you can email firstname.lastname@example.org, you will need to pay for postage fees on the exchange. There are exceptions where we won’t be able to accept an exchange.
You are responsible for paying for shipping costs on returning items to us. The shipping costs are non-refundable (unless the return is due to damage on our behalf). Due to your location, the time it may take for your item to reach us, or an exchanged product to reach you can vary.
If you are shipping an item over £20, you should consider using a tracked shipping service. We cannot guarantee that we will receive your returned item.